FAQ

1. What products do you offer?
We offer a wide range of premium wellness, beauty, and lifestyle products. From hair care to skincare, body shaping, and more — everything you need to enhance your everyday life.

2. Do you ship internationally?
Currently, we only offer shipping across Kenya. We aim to expand our services in the future.

3. How long will it take for my order to arrive?
Orders are usually delivered within 1-3 business days, depending on your location.

4. How can I track my order?
Once your order is shipped, you'll receive a tracking number via email or SMS to monitor your delivery.

5. Can I cancel or modify my order?
Once an order is placed, we begin processing it immediately. If you need to make changes or cancel, please contact us as soon as possible, and we'll do our best to assist.

6. Is it safe to shop on your website?
Yes, we use secure payment methods to ensure your information is safe. Your privacy and security are our top priority.

7. What payment methods do you accept?
We currently accept Cash on Delivery (COD) for all orders across Kenya. Simply pay when your order is delivered to you. 

8. How do I return or exchange a product?
If you're not satisfied with your purchase, please contact us within 7 days of receiving your order for returns or exchanges. Please ensure the product is in its original condition.