Terms & Conditions

Terms and Conditions

By using the FreshFindz website and placing an order, you agree to the following terms and conditions:

1. General Information
FreshFindz is an online store offering premium wellness, beauty, and lifestyle products. We strive to provide a seamless shopping experience for our customers in Kenya.

2. Product Availability
All products are subject to availability. In the case that an item is out of stock, we will notify you and offer a suitable alternative or a full refund.

3. Pricing
Prices are listed in Kenyan Shillings (KES) and are subject to change without notice. All prices are inclusive of VAT where applicable.

4. Payment Method
We accept Cash on Delivery (COD) for all orders. Payment is made when the product is delivered to you.

5. Shipping & Delivery
We offer delivery across Kenya. Delivery times are typically between 1-3 business days. Shipping charges are included in the price of the product unless otherwise stated.

6. Order Confirmation
Once your order is placed, you will receive an order confirmation email with details of your purchase and expected delivery time. Please check your email for tracking information once your order is shipped.

7. Returns & Exchanges
We accept returns or exchanges within 7 days of receiving your order, provided the product is in its original condition and packaging. For more information, please contact our customer support team.

8. Customer Responsibility
You are responsible for providing accurate information during the checkout process. FreshFindz will not be held responsible for any delays or issues resulting from incorrect details provided.

9. Privacy Policy
Your personal information will be kept confidential and only used to process your order and improve your shopping experience. We will not share your details with third parties.

10. Limitation of Liability
FreshFindz is not liable for any damages or loss of items that occur after the delivery is made.

11. Amendments
FreshFindz reserves the right to modify these terms and conditions at any time without prior notice. Any changes will be posted on the website.