Return Policy

At FreshFindz, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, here’s what you need to know:

1. Return Period
You can return your item(s) within 7 days of receiving your order.

2. Eligibility for Returns
To be eligible for a return, the item(s) must be in original condition, unused, and in the original packaging. Items that are damaged, altered, or used cannot be returned.

3. Return Process
If you’d like to return a product, please follow these steps:

Contact us at [insert email/contact number] within 7 days of receiving your order.
Provide your order details, including the item(s) you wish to return.
We will guide you through the return process and provide you with return instructions.

4. Refunds
Once we receive and inspect the returned items, we will process your refund. Refunds will be issued in the same form of payment used for the original purchase. Please note that Cash on Delivery (COD) payments will be refunded via a bank transfer or mobile money.

5. Return Shipping
Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service to ensure your return is received.

6. Non-returnable Items
Certain items are non-returnable, including:

Items that are opened or used
Items marked as "Final Sale"
Digital products (eBooks, etc.)

7. Exchanges
We do not offer direct exchanges. If you'd like a different item, please return the original product and place a new order.