Shipping & Delivery

At FreshFindz, we aim to provide fast and reliable shipping to ensure you get your products as soon as possible.

1. Delivery Areas
We currently deliver across Kenya. Unfortunately, we do not offer international shipping at this time.

2. Shipping Time
Orders are processed and shipped within 1-2 business days. Delivery typically takes between 1-3 business days depending on your location. You will receive tracking details once your order has shipped.

3. Delivery Costs
Shipping is free on all orders within Kenya. No hidden fees — what you see is what you pay.

4. Delivery Methods
We partner with trusted local courier services to ensure that your order is delivered safely and on time.

5. Order Tracking
After your order is shipped, we will send you a tracking number via email or SMS. You can use this number to track your order’s progress and estimated delivery time.

6. Missed Deliveries
If you’re unavailable at the time of delivery, the courier will attempt to re-deliver your order. If delivery fails multiple times, your order may be returned to us, and we will contact you to arrange an alternate delivery date.

7. Order Issues
If there are any issues with your order, such as a damaged item or wrong product, please contact us within 7 days of receiving your order, and we will resolve the issue promptly.